New Feature: Seamless Call Transfers with XX7 AI's Voice Receptionist

Every time a potential customer calls your business, you have a critical window to make a lasting impression. But with today’s complex phone systems, confusing menus, and the dreaded "on hold" music, that impression can often be one of frustration.

We have exciting news. The future of customer communication just got a powerful upgrade. We've enhanced your XX7 AI Voice Receptionist with a new live call transfer capability, so you can stop losing leads to a busy signal and start connecting with customers instantly.

The Problem You Can’t Afford to Ignore

When a customer needs to reach the right person, the old way of doing things creates friction. The constant back-and-forth, the time spent waiting on hold, and the frustration of being transferred to the wrong department all lead to a poor customer experience. This frustration doesn’t just hurt your reviews—it can directly impact your bottom line.

The Solution: A Seamless Transfer Every Time

Now, your AI Voice Receptionist can do more than just answer calls and book appointments; it can instantly route callers to the correct contact. This ensures a professional, seamless experience, allowing your team to focus on serving clients, not on manual call routing.

The AI recognizes the intent of the caller and connects them to the right place the first time, every time. It’s the ultimate way to provide the human touch when it's needed most, with the speed and efficiency of AI.

Ready to see it in action? Discover how your business can benefit from seamless call transfers.

How It Works: Intelligent Routing for Your Business

This new feature gives you complete control over how your calls are managed. The AI can transfer a call to one or multiple numbers based on specific conditions you set up in your dashboard. It's fully customizable to the unique needs of your business.

You can set up your AI Voice Receptionist to:

• Route by Department/Function: Send callers directly to sales, billing, or support.

• Route by Employee Name: Connect callers directly to the specific employee they are trying to reach, perfect for businesses with strong client-staff relationships.

• Route by Urgency: Escalate critical issues to emergency support to ensure a fast response.

• Route by VIP/Account: Recognize key clients and route their calls directly to their account manager, providing a personalized experience that builds loyalty.

Ready to take control of your customer calls?

Log in to your account to set up your new call transfer capabilities today!

FAQs

• How many numbers can the AI be instructed to forward calls to? There is no limit to the number of phone numbers you can set up for call transfers.

• Can I set the call forwarding to only work during certain days or times? Yes, you can use the criteria description to specify conditions for when the AI should transfer calls, including the day or time.

• Will a transferred call be recorded and transcribed? No, the recording ends as soon as the call is transferred, and our system does not record or transcribe the transferred portion of the call.

The future of a great customer experience is here. It’s time to stop losing leads and start connecting with every customer, every time. Visit www.xx7ai.com to learn more.